Política de reembolso

Returns and Refunds Policy

Last updated: October 30, 2025

Thank you for shopping at Volna (https://officialvolna.com/). We want you to be completely satisfied with your purchase. If you are not completely happy with your order, we are here to help you.

Our 30-Day Money-Back Guarantee

We stand behind the quality of our supplements. If you are not satisfied with your purchase for any reason, you have 30 days from the date you receive your order to request a full refund - no questions asked.

Eligibility for Returns

You have 30 days from the date you receive your item(s) to initiate a return. To be eligible for a return:

Contact us at info@officialvolna.com with your order number Provide a video recording of the received item (required for all returns) Items must be in their original packaging when possible (but opened bottles are accepted) Provide proof of purchase (order number or receipt)

Important: Due to FDA regulations and safety standards, we cannot accept returns of supplements that show signs of tampering or contamination. Opened products are acceptable as long as they remain in safe and sanitary condition.

Non-Returnable Items

The following items cannot be returned:

Items marked as "Final Sale" or "Clearance" Gift cards Digital products or downloadable content

If you have questions about whether a specific item is returnable, contact us at info@officialvolna.com before making your purchase.

How to Initiate a Return

Step 1: Contact Us First

Send us an email at info@officialvolna.com with:

Your order number The item(s) you wish to return Video recording of the received item (required) Brief reason for return (optional but helps us improve) Photos (only if the item arrived damaged or defective)

Step 2: Receive Return Instructions

Our team will respond within 1-2 business days with:

Return authorization Return shipping instructions Prepaid shipping label (only for damaged/defective items)

Step 3: Send Your Return

Pack your item(s) securely and ship according to our instructions. Keep your tracking number for your records.

Important: Do not send items back without contacting us first. Unauthorized returns may not be processed, and you could lose your eligibility for refund.

Return Shipping Costs

Damaged or Defective Items: We provide a prepaid return shipping label at no cost to you All Other Returns: The customer is responsible for return shipping costs. We recommend using a shipping method with tracking.

Incorrect or Undeliverable Delivery Addresses

It is the customer's responsibility to provide an accurate and complete delivery address when placing the order.

If a package is returned to us by USPS due to:

An incorrect or incomplete address provided by the customer An address marked as undeliverable by USPS Failure to pick up at the post office after multiple delivery attempts An address that does not meet USPS delivery standards

The refunds are at Volna's discretion.

In these cases, we may offer:

Reshipping of the order to a correct address (customer covers reshipping costs) Partial refund that deducts original shipping costs and reshipping attempts No refund if the package was tracked as delivered to the address provided

To avoid delivery issues:

Carefully verify your address before completing your order Make sure to include apartment or suite number if applicable Use an address where someone can receive the package Provide valid contact information for delivery notifications

If you provided an incorrect address, contact us immediately at info@officialvolna.com. The sooner you notify us, the more likely we can correct the address before shipping.

Important: Once USPS marks a package as "delivered" to the address you provided, we cannot offer refund or replacement, even if you did not receive the package due to an error in your address.

Refunds

Once we receive and inspect your returned item(s), we will notify you by email about the status of your refund.

Refund Timeline:

Refunds are processed within 3 business days of receiving your returned item Refunds are issued to your original payment method Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

Refund Amounts:

Damaged/Defective Items: Full refund including original shipping costs 30-Day Money-Back Guarantee: Full product price refunded. Original shipping costs are non-refundable unless the item was damaged or defective.

Exchanges

We will be happy to exchange items if you wish to try a different product from our supplement line. To request an exchange:

Contact us at info@officialvolna.com with your order number and exchange request Follow the return process outlined above Once we receive your original item, we will send your replacement item

Note: Exchanges are subject to product availability. You will only pay shipping costs for the new item (for non-defective exchanges). If your requested item is out of stock, we will issue a full refund instead.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact us immediately at info@officialvolna.com. We will make it right by:

Providing a full refund (including original shipping costs) Sending a replacement item at no charge Covering all return shipping costs

To expedite your claim, provide:

Video recording of the received item (required) Clear photos of the damaged or defective item Photos of the packaging and seal Your order number Description of the problem

We take quality and safety seriously and will work quickly to resolve any issues with defective or damaged products.

Questions About Your Refund?

If you have any questions or concerns about your refund, contact us first at info@officialvolna.com.

We are here to help you and can generally resolve any issue quickly. Our team will:

Verify the status of your return Confirm that your refund has been processed Provide you with transaction details Work directly with you to resolve any payment issues

Only after speaking with us should you need to contact your bank or credit card company if there are still concerns.

International Orders

We accept returns from international customers under the same 30-day money-back guarantee.

Considerations for International Returns:

You are responsible for return shipping costs (unless the item is damaged/defective) You may be responsible for any customs fees or duties incurred during return shipping Refunds will be issued in the original currency charged For damaged/defective items, we will refund reasonable return shipping costs

Order Cancellations

You can cancel your order within 24 hours of placing it for a full refund, as long as the item has not been shipped yet. To cancel an order, contact us immediately at info@officialvolna.com with your order number.

Once an item has been shipped, our standard 30-day return policy applies.

Contact Us

If you have any questions about our returns and refunds policy, contact us:

Email: info@officialvolna.com Response Time: We aim to respond to all inquiries within 1-2 business days

Volna Website: https://officialvolna.com/